Friday, June 06, 2014

Enterprise Learning Challenge

Creating value for its customers and shareholders has been the existential purpose of businesses. Over time environment and society have also started figuring as stakeholders for business organisations around the world.

The process of creating value for its stakeholders can in turn be seen as the ability that it's resources have to create and enhance this value in perpetuity. Most modern business organisations hence need to invest time, money and efforts in harnessing its human resources/ capital.

There is nothing new in this narrative other than the fact that the organisation and employee eco-system has undergone a massive transformation in last decade.

Four factors have come to determine the complexity associated with the process of Enterprise Learning:

  1. Youth
  2. Change
  3. Pace
  4. Technology
Youth:  This generation of young college graduates entering organisations now has never seen the world without internet/ mobile telephony and Digital media. This presents both opportunity and challenge to business organisations who will absorb them. Learning System and content needs recognise this and be ready to to cater to a very different mindset.

Change: Life time employment has been a passe' for some time now. This has led to a general lack of experience and continuity at middle management level in many organisations. The Middle management has traditionally played role of mentors to both new and lateral hires. This is not likely to change in the near future. Process based management along with professional mentoring may play a significant role going forward.

Pace: Pace of change is only increasing. This is no longer true only in the information technology domain. New products, new services, new business models, new everything is order of the day. Almost everything new also means that it replaces something old. And with it comes the challenge of pace for enterprise learning too. The pace and ease with which new content needs to be produces, delivered and operationalised will only increase.

Technology: Learning Systems need to be adapted to allow individualisation, customisation, mobile delivery, rapid creation, easy deployment. Enterprises need to create learning eco-systems that fosters knowledge sharing and innovation in a way where learning systems contribute towards creating competitive advantage for businesses.

Organisations that realise importance of these four paradigm shifts will have a head-start.
  


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